Process customers receive value from the process by means of the products and services produced by the process. The most important stakeholder is the process customer. These are people who are affected in some way by the process. Process Requirements Analysis starts with the identification of all the process stakeholders. In this activity the requirements of the processes are analysed. If you want to join this private mailing list, please click here (you can unsubscribe at any time). In addition to the free resources and certified guides that we share with our subscribers, we also offer special discounts and early access to our training schedule. Sign up to our newsletter for special offers: This is the baseline for future process improvement. The end of the Discover Business Processes activity is a set of verified and validated As-Is Process Models developed in BPMN. The initial detailed view of a business process is the current state process model also known as the As-Is Process Model. The technique used for business process mapping is Business Process Model and Notation (BPMN).īPMN is used because it is a standardized, globally adopted process mapping and modeling language that clearly defines the process.įurther work is then done to fully detail each process map into a Process Model using the full BPMN pallet. Discovery is done by asking the right six questions and observing the process to develop a Process Map.Ī Process Map is the initial description of a business process in graphic form. Once the Business Process Architecture has been agreed on, it is time to discover the essential elements of each of the processes in the Business Process Architecture starting with the priorized processes. The Business Process Architecture is then used to prioritize the business processes in need of improvement and optimization. It also names the processes and defines their scope and interrelationships. The Process Inventory is an input into the Business Process Architecture of the enterprise.īusiness Process Architecture classifies the high-level business processes into core, management and support processes. The initial list of high-level business processes is called the Process Inventory. Once the business strategy has been documented, you can identify the high-level business processes that deliver and support the strategy. You need to do careful strategy analysis to clarify and document the elements of strategy such as strategic goals, objectives and courses of action. Strategy is sometimes recorded in a formal strategic plan but is often in the mind of the business owner or executive team and not clearly articulated. Whether you are working with the entire business or only a part of it, such as a business unit, it is essential to document the strategy. The starting point for any BPM initiative is to clarify the business strategy. I will highlight the approach to use in each core activity and also how to link the activities together to dramatically improve business performance. I will talk about each core activity in turn. The following diagram illustrates the six BPM core activities: This view helps everyone understand how tasks such as process modeling and process measurement contribute to the overarching goal of process optimization harnessing the power of BPM requires the application of the practices and techniques in each of the six BPM core activities. I have trained and coached business process improvement teams for many years and I always start by giving a high-level view of the core activities of BPM. By applying BPM principles, practices and techniques, you can make significant improvements starting with enhanced customer service through to greater operational excellence and reduced operating costs.Ĭlick here to view our official online Business Process Management (BPM) course. Business Process Management (BPM) is the management discipline that focuses on the optimization of the business processes of an enterprise to achieve superior business performance.īPM promises many benefits to an enterprise.
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